Mastering Performance Management

Ongoing growth and development guaranteed

Performance management –
friend or foe?

Managing the performance of others requires a delicate balance. Support and empathy are critical whilst simultaneously demanding accountability for high standards of performance.

For many, this balance is uncomfortable and difficult. Performance management is too often a once-a-year tick box exercise, dreaded by both the manager and those on the receiving end.

The reasons managers fail to tackle performance issues include:

  • Wanting to be liked
  • Inability to deliver feedback skilfully
  • Failure to set clear goals, expectations and standards
  • Not understanding how to motivate different individuals
  • Hoping to resolve issues by virtue of a friendly relationship and not as a heavy-handed enforcer.

There will also be managers who use their position of power to impose their will on those they manage with little or no warmth or empathy.  At best this get passive compliance, without any buy-in or engagement from staff members.

Now is the time to change performance management from an awkward and unwelcome encounter into an opportunity for growth and positivity for you and your team.



Become a Performance Management Master



Become a Performance Management Master

The Performance Management programme will enable you to:

  • Understand the complexities of performance management, with its contradictions and paradoxes
  • Build close relationships, whilst maintaining high standards and clear expectations
  • Draw upon science to mitigate the threat response often instigated by performance management
  • Treat each of your people as individuals and identify the unique factors that will motivate them
  • Develop an effective performance management process tailored to your organisation to ensure high morale and reduce flight risk from your top performers

Programme details

It’s time to adopt a performance management process that works

Performance management reviews are often as difficult for the manager as for the person on the receiving end. They don’t know how to communicate effectively, without alienating or de-motivating. It often becomes a tick box exercise that achieves little more than an awkward chat and can cause more harm than good.

Invoking the threat response

If we think we are being criticised or judged, our brain immediately detects a threat and switches to defend mode. This is why managers often hate performance reviews.

In this programme, we show you how to treat each member as an individual. An effective performance management process cannot be generic. We give you precision tools to identify factors that motivate each individual. Better still we show you how to pre-empt any performance issues before they even arise.

Guaranteed improvement

By the end of our comprehensive programme, we promise that your managers will be:

  • Fluent in using tools to assess levels of individual fulfilment and engagement
  • Able to identify any potential de-railers that affect their staff
  • Effective in giving corrective feedback without alienation
  • Certain about how to lead meaningful performance management conversations

Ready to make performance management a positive experience for all?

Contact us today.

Book a call

Meet your programme leader – CEO – Tom Flatau

Teaching and leading for over 20 years

As an experienced coach and trainer, Tom understands the importance of performance management – as well as its inherent danger.

By implementing his neuroscience-based techniques, Tom ensures the detail in this programme leads to real change. Improved performance becomes something for all to strive for. Utilize Tom’s vast international experience to help your managers and leaders motivate and develop their people.


What our clients say

Kiran Thazhamon
Client Relations Office, Atkins
“Tom’s training is focused on leading change by asking questions, focussing on solutions, autonomy in the office, welcoming challenges, developing a conscious leadership and positive reinforcement which are all mandatory attributes for continuous growth.”
Andy Givens
Head of International Credit Cards, HSBC
“The thought of change can paralyse people. TWI showed us how to make change and bring the team with us and we’ve had a lot of success.”
David Robertson
Head of Operational Excellence Europe & UK Country Manager, Alimera Sciences Ltd
“Excellent training on neuroplasticity…opening our eyes to a new perspective of how the brain works and some of the fixed beliefs we had that have been holding us back. I've witnessed an immediate change in the team and seen many examples of the new learning being implemented.”