Coaching skills

Coaching is the most powerful management tool your organisation can acquire

With one of the highest returns on investment – some studies report 800% – it’s not surprising that once your managers adopt a coaching approach, you can expect breakthrough results for your entire organisation.

Unfortunately the majority of us are hardwired into believing that management means telling people what to do… after all, it’s how most of us have been brought up. Yet research demonstrates that the most effective leaders and managers are those who ‘coach’ rather than ‘tell’. This means encouraging people to work things out for themselves and find their own answers through skilfully crafted questions. Allowing people to wire new ‘maps’ into their own brain unleashes their true potential, capabilities and performance.

Management is the art of getting results through the efforts of others. To achieve this, effective managers must have the communication skills to influence and persuade their people and, as they develop, adopt an increasingly ‘hands off’ delegating management style.

You cannot teach a person anything. You can only help them discover it within themselves

~ Galileo

Immediate benefits

As soon as delegates leave the training room they’ll have the hands-on experience to put their new coaching skills to good use. This is a highly practical module that takes delegates to new levels of clarity and insight into what makes a great coach.

Achieving goals and priorities in a structured and inspiring fashion
Generating insight to overcome setbacks and obstacles
Dealing with stress – to maintain balance, perspective, health and well-being
Emotional regulation – dealing with conflict and ‘difficult’ personalities
Having ‘difficult conversations’ e.g. performance issues in a positive and solution-focused way
Fostering a growth mindset throughout your organisation

Coaching assessments

We use sophisticated technology to identify traits that differentiate high performers from average, see below sample reports:

Put your growth mindset to work!

The latest neuroscience and positive psychology research shows that success and outstanding performance are within everyone’s grasp because talent and ability can actually grow! Most of us are not aware of this. We are prone to limiting ourselves and those we work with. As a result our brains become wired to react the same old way – day in, day out. Our mindset becomes ‘fixed’. How many times have you heard ‘attitude is everything’, but however hard you try you can’t change your thinking? You are stuck in a ‘fixed mindset’.

Using a coaching approach means you can cultivate a growth mindset throughout your organisation to unlock barriers and develop an ethos that brings happiness, fulfilment and performance. Research shows that managers with a growth mindset get twice the productivity out of their staff, compared with their fixed mindset colleagues.

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What our clients say

My personal coaching made me realise what I needed to do differently to take the department to the next stage of its development. This self-awareness has given me clarity, renewed understanding and confidence in what I need to do next and how I can get the best out of my people

National Bank of Kuwait

Fadi Chehayeb, CIO

I would say it was great to finally have a session where I understand with more clarity what is coaching and how can I apply it to my daily life in store

Louis Vuitton

Alzira Pedro, Field Coach

Tom proved to be the perfect foil for our hardnosed, results driven personalities - communicating both sensitively and sympathetically.

Andrew Postlethwaite

Pre-Construction Director Walter Lilly

Tom provided an effective no-nonsense approach which worked well with all cultures and personality types.

Douglas Hansen-Luke

Executive Chairman, Future Planet Capital

Tom Flatau worked with our UK executive team who came from a range of work backgrounds. The feedback was frank and open, and followed immediately by coaching.

It was a very positive and constructive experience. Tom helped to change the behaviours and culture within the team. It increased positive communication, helped to build confidence, highlihghted areas for development and eliminated false perceptions.

Jo Carnie

Business Managment Specialist, HSBC

The teamworking approach to Learning and Development is very unique. Tom and his team manage to develop skills and knowledge that are directly relevant to improving our operations.

Tom Craig

Head of Learning and Development, Qatar Airways

The moments in which we change direction often feel like crises. I was fortunate enough to have access to coaching at one of these points. It helped me think about the issues I was facing in the context of my goals. As a result, I felt that I had got my life back in control, with a better balance.

Vic Hansen

IT Architecture Director, Unilever

I have partnered with "An Even Better Place to Work" ™ to identify team issues and motivational concerns. We have found it an excellent tool that focuses on the positive and it has helped effective management of our teams.

It has been a pleasure working with Kole and Tom, they have eased any concerns of our manager and supervisors. Their support has ensured the whole process has been a great success and provides value-add to the business.

Brendan Noonan

SVP Learning and Development, Emirates

Hugely insightful and relevant. The most impactful and exciting learning experience I have had in recent years. Neuroscience - understanding the why behind what we do - massively enhances our capacity to use our emotional intelligence for the benefit of ourselves and others.

Palmer-Williams

Retail Training Manager, Louis Vuitton

The key changes being seen in following the training are: staff being more practive and taking responsilbilty for making things happend; Confronting difficult issues without delay and spending more time with the customer and listening to their needs.

Simon Hill

Training Manager, Siemens

Be open and honest and you will get a lot from the course. Life changing!

John Rowan & Partners

Tim Young, Chairman

Time is money, the more time you take, the less profit you will gain. TWI has helped us make a 65% increase in areas of performance such as time management and meeting deadlines and those changes have had a great impact on our profits

Bahrain Islamic Bank

Naif Al Nasser, Head of Sales

TWI’s coaches helped me and my senior team focus on those critical issues that are all too easily lost amid the noise of day-to-day operations

National Bank of Kuwait

Fadi Chehayeb, CIO

Coaching skills

Coaching skills

Coaching is the most powerful management tool your organisation can acquire

~ Galileo

Immediate benefits

Coaching assessments

Put your growth mindset to work!

Related blogs

The Paradoxical Qualities of a Leader

How to be Happy at Work

Are we happier at home or work? The answer might surprise you!

What our clients say

Have a question? We’re here to help you