Simon HillApril 2, 2020by Darren WinghamTraining Manager, Siemens The key changes being seen in following the training are: staff being more practive and taking responsilbilty for making things happend; Confronting difficult issues without delay and spending more time with the customer and listening to their needs.The key changes being seen in following the training are: staff being more practive and taking responsilbilty for making things happend; Confronting difficult issues without delay and spending more time with the customer and listening to their needs.