SiemensMarch 16, 2016by Louise LenherrSimon Hill, Training Manager The key changes still being seen in staff following the training are: Being more proactive and taking responsibility for making things happen; Confronting difficult issues without delay; Spending more time with the customer and listening to their needsThe key changes still being seen in staff following the training are: Being more proactive and taking responsibility for making things happen; Confronting difficult issues without delay; Spending more time with the customer and listening to their needs