HSBCAugust 11, 2017by Louise LenherrJo Carnie, Business Management Specialist It was a very positive and constructive experience. Tom helped to change the behaviours and culture within the team. It increased positive communication, helped to build confidence, highlighted areas for development and eliminated false perceptionsIt was a very positive and constructive experience. Tom helped to change the behaviours and culture within the team. It increased positive communication, helped to build confidence, highlighted areas for development and eliminated false perceptions