National Bank of Kuwait

Case study

National Bank of Kuwait

TWI’s coaches helped me and my senior team focus on those critical issues that are all too easily lost amid the ‘noise’ of day-to-day operations. Thank you!

Fadi Chehayeb


The challenge

Raising performance and effectiveness from the top down

The National Bank of Kuwait is a leading financial institution in The Middle East, with one of the largest overseas branch networks in 17 different countries. Their IT department had undergone two years of rapid change, which prompted CIO Fadi Chehayeb to commission TWI to look at the impact this was having on performance and effectiveness across the department.

TWI were brought in to conduct an audit to identify, understand and improve the individual strengths of key department members. A particular focus was placed on meeting the challenges of the Bank’s future growth potential.


Our approach

Astonishing insight into working styles and patterns of behaviour

The process of Executive Development began with a fact-finding mission to identify the preferred patterns of behaviour and management styles of the senior team. This formed the basis for individual and group coaching. Many respondents gasped in disbelief during feedback, amazed by the accuracy of findings and the self-awareness it gave them. These sessions enabled senior managers and executives to take onboard personal action plans and achieve breakthrough results in the way they motivate, coach and lead their teams.

My personal coaching made me realise what I needed to do differently to take the department to the next stage of its development. This self-awareness has given me clarity, renewed understanding and confidence in what I need to do next and how I can get the best out of my people

Fadi Chehayeb


The results

Significant improvement on a number of levels

Following ongoing individual and team coaching sessions, the National Bank of Kuwait have seen significant improvement on a number of levels.

Not only has greater awareness of individual strengths and operating styles prompted personal development, participants have been able to work more effectively as a team and ultimately improve the way services are provided to customers.

Managers and executives have become better leaders, through the use of coaching techniques which enable them to bring out the best in their teams and enhance individual confidence and accountability. This has enabled the department to work together more closely to improve efficiency, communication and personal job satisfaction… all elements which directly impact upon staff performance, output and effectiveness.


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